Building Sustainably
Join host Tim O’Brien to discuss Green Building Practices, Innovative Designs, & Renewable Technologies. Plus learn more about sustainability in the building industry and communities through the eyes of a homebuilder. We look at Sustainability from four different perspectives and will provide insights you can take back to your life and business: The Homebuilding Industry, Our Community, Our Homes, Our Employees.
Building Sustainably
Total Quality Management
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Tim O'Brien
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Season 1
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Episode 30
In this episode, Tim O’Brien explains the TQM (total quality management) approach as a management system for a customer-focused organization that involves all employees in continual improvement. It uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization. Tim explores the history of this approach, and how we implement it into Tim O’Brien Homes to deliver value to our employees, Trade Partners, and customers.